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We recommend booking at least 2-4 weeks in advance, especially during peak season (November-April). For holidays and special events, 4-6 weeks notice is ideal. However, we often accommodate last-minute requests when availability allows—just reach out and we'll do our best!

Cancellations made 7+ days before your charter date receive a full refund or reschedule. Cancellations within 3-7 days receive a 50% refund. Cancellations within 72 hours are non-refundable but may be rescheduled subject to availability. Weather cancellations are always fully refunded.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, wire transfers, and cash (USD or Mexican Pesos). A 50% deposit is required to secure your booking, with the balance due on the day of your charter.

Gratuity is not included in our charter prices. If you enjoyed your experience, tips for the captain and crew are appreciated. The customary range is 15-20% of the charter cost, but this is entirely at your discretion based on service quality.

Absolutely! Our chefs are experienced in preparing meals for various dietary needs including vegetarian, vegan, gluten-free, kosher, and allergy-friendly options. Please inform us of any dietary requirements when booking so we can prepare accordingly.

We recommend bringing sunscreen (reef-safe preferred), sunglasses, a hat, swimwear, a light cover-up, and a camera. Everything else—towels, snorkeling gear, food, and drinks—is provided. Leave valuables at your hotel; while secure storage is available, it's best to travel light.